On 21st and 22nd February took place the 2018 KickOff COM.TEL in the suggestive location Palazzo di Varignana. An interesting moment of sharing with our technological partners to go deep in Communications, Networking, IT and SMART solutions with a single common denominator “Flying around the ICT World”.
We asked all the speakers to give us their 2018 Company vision and to place the solutions presented in an increasingly challenging market, more and more IoT oriented.
Marco Lunghini, Sales Manager at Ellysse, talked about the “Contact” solution, a contact center software application able to accommodate the new habits of consumers, providing interactions through multiple touchpoints, both traditional and digital.
“The Kick Off organized by COM.TEL was a moment of sharing between all its technological partners, which revealed the trends dictated by the spread of increasingly advanced technologies and how over the years the use of traditional tools has been redimensioned compared to increasingly modern and innovative solutions. The “contact center” is evolving in an increasingly intelligent environment and it is crucial to offer optimal customer experience. Omnichannel, multidevice, cloud, WebRTC, artificial intelligence are the key words that characterize this new era and Contact Center’s software “Contatta” fully complies with what has become a primary need: allowing the user/ consumer to interact with the customer service needs, through cutting-edge contact channels, living a qualitatively superior experience and able to leave its mark”, concludes Marco.