Genesys’s Customer Experience at Kick Off COM.TEL 2018

On 21st and 22nd February took place the 2018 KickOff COM.TEL in the suggestive location Palazzo di Varignana. An interesting moment of sharing with our technological partners to go deep in Communications, Networking, IT and SMART solutions with a single common denominator “Flying around the ICT World”.

We asked all the speakers to give us their 2018 Company vision and to place the solutions presented in an increasingly challenging market, more and more IoT oriented.

 

Giorgio Villa, Sr. Executive Account – Channels at Genesys, explained in detail the three Genesys platforms Pure Cloud, Pure Connect, Pure Engage and functional innovations including predictive routing, artificial intelligence applied to the customer experience.

“Flying around the ICT World is a perfect claim for a valuable partner as COM.TEL. The Genesys offer, in fact, enables and transforms the customer journey, the “journey” that a customer undertakes every time he has to interact with a company. Each of these journeys is made of many interconnected moments: the strength of Genesys is to be able to harmonize these short moments to give the customer an optimal experience. Safe flight COM.TEL with Genesys moments connected!”, concludes Giorgio.

 

G.R.

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