Core Business Value added services
The solutions for large customers are not produced in series; they are customized. Following this guiding principle, COM.TEL has organized its service area in a dynamic and innovative approach, illustrating it around the customer. The COM.TEL approach to services was inspired by the ITIL standard, the most widely used method in the world for IT Service Management. ITIL®, considered as the de facto standard for IT Management, is a cohesive set of best practices internationally developed in both the public and private sectors.
The activities provided to customers are made with a view to continuous improvement, ensuring the Total Customer Satisfaction through precise and unanimous functional process.