Collaboration and SmartWorking Tools

A new dimension of work that takes advantage of Mobility, Unified Communication & Collaboration and social computing; smartworking promotes the individual productivity and operational continuity of the user (and therefore of the business), and allows significant flexibility in the workplace.

The access key? Change the concepts of use of time and space to encourage new more effective and efficient work models.



  • The scenario: work is changing. Workers are changing their way of working. Organizations need to stay connected, with seamless collaboration between distributed teams. It doesn’t matter where people are. To achieve high productivity and appropriate business agility, organizations must rely on highly involved staff and customers.
  • Benefits of the solution: the adoption of a “mature” Smart Working model can produce an increase in productivity of about 15% per worker, according to the most recent findings of the Smart Working Observatory of the Politecnico di Milano. COM.TEL solutions such as ALE Rainbow, StarLeaf and CISCO Webex are effective Collaboration Tools that promote smartworking, increasing the quality of internal work, relationships with customers and suppliers.

But the benefits are not only for companies: for workers, even a single day of remote working per week can save on average 40 hours of travel per year and for the environment, on the other hand, it leads to a reduction in emissions equal to 135 kg of CO2 per year, considering that on average people travel about 40 kilometers to go to work and assuming that they do one day at work remotely.

  • Best Practices: the Coronavirus emergency is an opportunity for companies to test their organizational resilience and the effectiveness of investments made on the technological front. There are strong differences between those who have invested in digital and bet on the ‘smart’ organizational model where it is the goal, rather than working hours, that makes the difference and those who have remained at the stake in recent years. In the first case, the impact of the emergency on working operations is almost nil, while in the second case there is a risk of negative effects on business continuity.
  • Technological pills: Video conferencing and cloud collaboration systems can access the public telephone network via a SIP Trunk created at the customer’s site. From the customer site, you interconnect with the Operator’s network; in such a scenario it is possible to have the PBX component at the customer site or, as for example with CISCO Webex, already integrated in the Cloud services.
  • Sales levers:
    Accelerate teamwork and create more meaningful experiences for customers.
    It is a tool for corporate and business innovation.
    Improve time to market, increase flexibility, efficiency and reduce costs.

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